Progress Report is an aid to reviewing records, not a complete judgment about a student's
participation or obligations. Check exceptions against Canvas before acting.
Individual or section due-date extensions and assignments that apply only to some
students can be classified incorrectly as missing.
Missing work with an automatically assigned zero can appear graded and affect the
completion count.
A missing activity timestamp means unknown or unavailable. It does not prove a student
has never signed in. The quiet badge and report can currently disagree.
When source data is incomplete, individual cells may also be unreliable. Refresh and
check the underlying Canvas records.
Multi-institution and account-switching state needs further validation; activity caches
can collide for identical course IDs. Avoid relying on the badge in these situations.
If a report conflicts with the student's Canvas record, use Canvas to check the case
and contact support with a description that excludes student details.
Common questions
The navigation item does not appear.
Activate the extension from a Canvas course and grant its site permission. The item appears
inside courses, not on the dashboard. Managed browser policy or customized navigation may
prevent it from appearing.
Canvas will not show the roster.
The report requires permission to see the course records. Teachers, TAs, designers and
administrators may have different access depending on the institution. A missing role name
alone does not determine access.
A column is missing or the report is incomplete.
The data may be unavailable, access may differ, or a request may have failed. Refresh,
check Canvas directly, and contact support if it persists. A missing column is not a zero.
I changed computers and my key says seats full.
The current Individual key allows one browser installation. A second computer or reinstall
can need a manual seat release. Contact us with your purchase email; do not publish your key.
Automatic transfer is not available yet.
Lost your licence key?
Recovery attempts delivery only to the purchase address. If the email does not arrive,
contact support. When available, use the billing portal
for card changes, receipts and cancellation.
Diagnostics and contact
Copy diagnostic produces technical details intended to exclude student records. Review
the text before sending it. Do not send actual student records or screenshots containing
them. A remote support consent/preview flow is still being developed.